Cancellation, Return & Refund Policy
Overview
At AST, we strive to provide high-quality training programs, digital resources, and services. Please read this policy carefully before making a purchase.
Our cancellation, return, and refund policy is valid for 7 days from the date of purchase. If more than 7 days have passed, we may not be able to offer a refund or exchange.
Cancellation Policy
Customers may request cancellation within 24 hours of purchase, provided the service has not yet been fully delivered or accessed.
Approved refunds will be processed to the original payment method used during purchase.
Refund processing may take up to 45 days, depending on banking and payment provider timelines.
For cancellation requests, please visit our Contact Page.
Digital Products & Online Training Programs
Digital products, online courses, downloadable resources, templates, worksheets, and training materials are generally non-refundable due to their digital nature.
However, if you experience technical issues accessing purchased content or believe there has been an error with your purchase, please contact us within 7 days of purchase. We will review the issue and provide an appropriate resolution.
Services
For consulting, creative services, website development, Amazon-related services, automation services, and other professional services:
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Refund eligibility depends on the stage of work completed.
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Once a project has commenced or substantial work has been delivered, refunds may not be available.
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Partial refunds may be considered on a case-by-case basis.
Eligibility for Refunds
Refund requests may be considered when:
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Duplicate payments have been made.
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A technical issue prevents access to purchased content.
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The purchased service cannot be delivered by AST.
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An accidental purchase is reported within the cancellation period.
Non-Refundable Items
The following are generally non-refundable:
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Downloadable digital products
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Online training programs already accessed
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Templates, calculators, worksheets, and digital resources
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Completed consulting sessions
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Customized services already delivered
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Promotional or discounted purchases
Refund Process
To request a refund, customers must provide proof of purchase and complete transaction details.
Once the request is reviewed, we will notify you regarding approval or rejection.
If approved, the refund will be processed to the original payment method within the applicable processing period.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account.
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Contact your card issuer or payment provider.
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Contact your bank, as processing times may vary.
If you still require assistance, please contact us through our Contact Page.
Exchanges
Digital products and services cannot typically be exchanged.
In exceptional cases, AST may provide access to an equivalent product, training, or service at its sole discretion.
Delivery Policy
Digital Products
Digital products, courses, templates, and downloadable resources are generally delivered immediately or within 24 hours after successful payment confirmation.
Services
Project timelines vary depending on the scope of work and will be communicated during the onboarding process.
Payment Confirmation
After successful payment, customers will receive an order or payment confirmation via email or other provided contact details, usually within 24 hours.
Policy Updates
AST reserves the right to modify or update this Cancellation, Return & Refund Policy at any time without prior notice. Updated versions will be published on this website and become effective immediately upon posting.
Contact Us
If you have any questions regarding cancellations, returns, refunds, or service-related concerns, please visit our Contact Page.